PMP® Certified  ·  10+ Years  ·  eBay  ·  Google

SampathKumarr
Medarametla

Senior Technical Program Manager
AI & Cloud Delivery  ·  Cross-Functional Leadership

Generative AI Cloud Migration Global Programs PMO Governance
View Experience Get in Touch
Career Impact at a Glance
30%+
Tier-1 Support Deflected
GenAI chatbot · 5 countries
15%
Platform Latency Cut
GCP → AWS · zero downtime
40%
Faster Market Launches
10 weeks → 6 weeks
80+
Stakeholders Coordinated
6 orgs · 0 escalations
About
"Trusted to own the programs others hand back."
LocationEuless, TX
CurrentlyeBay Inc. · Program Manager
EducationMSIS · Murray State · 2016
CertPMP® · PMI
Emailsampathkmpm@gmail.com
LinkedInlinkedin.com/in/smedarametla

I'm a Technical Program Manager with 10+ years delivering complex, multi-market AI and Cloud programs at global scale. My specialty is taking high-stakes, ambiguous initiatives — the ones too large or too cross-functional for conventional PM tracks — and shipping them on time with measurable outcomes.

At eBay, I led the end-to-end rollout of a generative AI customer support chatbot across 5 countries (US, UK, AU, DE, CA), deflecting 30%+ of Tier-1 support volume and improving CSAT by 3.5%. I oversaw a zero-downtime GCP-to-AWS cloud migration that cut platform latency by 15%. I built the governance frameworks, OKR dashboards, and escalation structures now used across a 40+ person AI org — and I did it as a promoted-from-within Program Manager who started as a Project Lead in 2016.

I bridge the gap between engineering and leadership. I'm fluent in cloud architecture, API integrations, and ML workflows — and equally comfortable running C-suite executive reviews, managing multi-vendor contracts, and building the delivery cadences that keep global programs moving.

Currently exploring senior TPM and Program Manager opportunities in AI and platform delivery.

Experience

Where I've Delivered

eBay Inc.
Oct 2021 – Present
Austin, TX
↑ Promoted internally
Program Manager
  • Launched GenAI chatbot across 5 global markets on schedule — deflecting 30%+ of Tier-1 support volume, improving CSAT +3.5%, and reducing cost-per-contact across tens of millions of annual interactions (US, UK, AU, DE, CA).
  • Coordinated 80+ stakeholders across 6 orgs with zero executive escalations — aligned AI engineering, product, ops, vendors, legal, and regional teams through 3+ years of continuous iteration and hypercare.
  • Cut platform latency 15% via zero-downtime GCP → AWS migration — coordinated cross-vendor teams, designed rollback protocols, executed cutover with zero production incidents.
  • Compressed international AI launch cycles 40% (10 weeks → 6 weeks) — built standardized deployment playbooks, localization workflows, and compliance checkpoints across 5 countries.
  • Reduced program decision lag from days to hours — designed governance frameworks, risk registers, OKR dashboards, and escalation paths supporting a $3M+ AI program portfolio.
Generative AI Cloud Migration AWS PMO Governance OKR Vendor Management
eBay Inc.
Sep 2019 – Sep 2021
San Jose, CA
Project Manager
  • Recovered 3–4 blocked releases per quarter — delivered CI/CD pipeline implementation and org-wide change management across dev, QA, and ops for a 60+ engineer org.
  • Cut QA cycle time 30% and doubled release frequency — drove Cypress automation adoption across 6 product teams, reducing regression cycles from ~2 weeks to ~1 week.
  • Untangled 8-team API dependency gridlock, reducing delays 25% — coordinated KYC and microservices API integrations that had stalled delivery for two consecutive quarters.
  • Recovered 6 stalled sprint cycles — rebuilt Agile planning and backlog grooming standards, reducing a ~400-item backlog by 20% within two quarters.
CI/CD Cypress Agile SDLC Change Management
eBay Inc.
Apr 2016 – Sep 2019
Seattle, WA
Project Lead (Program Delivery)
  • Cut content operations costs 30% — delivered a proprietary CMS for 8+ global distribution channels, eliminating manual workflows and cutting time-to-publish by 50%.
  • Powered 200M+ annual communications across 12 countries — directed engineering build of eBay's Espresso email framework, improving marketing throughput 15%.
  • Zero missed go-live dates across a 3-year tenure — coordinated engineering, content, and regional teams across 12 markets under tight launch windows.
CMS Platform Email Infrastructure Global Campaigns
Google India
Feb 2013 – Jul 2014
Hyderabad, India
Systems Analyst
  • Improved Google Maps crowdsource data quality 80% — redesigned data processing workflows and tooling at Google scale.
  • Trained ML image classification models achieving 95% benchmark accuracy for production data pipelines.
Google Maps ML Data Quality
Skills

What I Bring

Program Delivery
Full lifecycle program ownership
Agile / Scrum / Kanban
SDLC
Risk & dependency management
PMO governance
OKR dashboards
Executive reporting
AI & Cloud
Generative AI deployment
Conversational AI (chatbot / IVR)
Cloud migrations (AWS, GCP)
ML model integration
AI vendor management
Leadership
Cross-functional alignment
Vendor management
C-suite communication
Global distributed teams
Stakeholder negotiation
Tools & Platforms
Jira · Smartsheet · Confluence
Airtable · Power BI · Tableau
AWS · Google Cloud
REST APIs · Git
Cypress
Contact

Let's Connect

Currently exploring senior TPM and Program Manager opportunities in AI and platform delivery. Open to conversations about complex, global programs that need both technical depth and execution discipline.

✉
sampathkmpm@gmail.com
in
linkedin.com/in/smedarametla
gh
iamsampath.github.io
Career at a Glance
10+ years · 3 roles at eBay · promoted internally · PMP® + MSIS
10+
Years of program leadership
5
Countries in AI rollout
$3M+
Program portfolio managed
200M+
Annual comms delivered